Psychological safety is the understanding that being honest and open is ok, and in return for the honesty, there won’t be punishment or negative repercussions.
"At Zappos, we really view culture as our No. 1 priority. We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.” – Tony Hsieh, CEO of Zappos
Think about a leader whom you admire. What have you learned from the lessons they’ve shared? How have these lessons affected your own leadership style? As a leader, you’re a role model for your team. Your actions communicate the organization’s values and what’s important in a leader.
You’re working with a global project team that’s struggling to meet its goals. The project leader and team are experienced, but you’re not sure how much support they’re receiving from the rest of the organization. The senior team is concerned and is considering a leadership change. They’ve asked you to assess the situation. When a team needs to improve its performance, leadership is always an important consideration: Does the leader have the right skills? How’s their leadership style impacting the team? But leadership is not always the problem.
Trust each other again and again. When the trust level gets high enough, people transcend apparent limits, discovering new and awesome abilities of which they were previously unaware. (David Armistead)
Think about the most successful team you’ve ever led.
