Trust each other again and again. When the trust level gets high enough, people transcend apparent limits, discovering new and awesome abilities of which they were previously unaware. (David Armistead)
Think about the most successful team you’ve ever led.
Did you have a high trust level with your teammates?
We recognize trust when we feel it, and when we don’t.
When trust is lacking, teams communicate at a “surface” level, frequently avoiding difficult conversations. Our confidence in others is low, and results are often lackluster.
When trust is high, communication feels easier – even when discussing challenging topics. Our confidence in others goes up, and teams frequently exceed expectations.
Trust is important for all teams, but it’s even more crucial for global teams.
If you’re a global leader, here are a few ways you can build trust:
- Invest in face-to-face interaction. Recent research suggests that investing in face-to-face meetings every 9 to 12 months is transformative for global hybrid teams. To optimize face-to-face meetings, ask yourself: Have you allowed enough time within and outside of the formal agenda for people to spend time together? How can you encourage more authentic communication?
- Video is your friend. Because nonverbal communication speaks louder than words or tone of voice, we miss important cues when we can’t see people. Videoconferencing can strengthen trust, inviting the type of conversations that occur when team members reside in the same location. If you usually default to conference calls, consider using video conferencing more often.
- Check-in. Trust is built one interaction at a time. Checking-in is a simple way to strengthen relationships. To check-in: Ask a team member what’s happening for them (typically on the business and personal fronts), and then share what’s happening for you. How much could you impact trust levels if you started each one-on-one meeting with a check-in?
To help your team discover “new and awesome abilities,” start with building trust.
If you or your team could use some help with assessing or building trust, give ECC a call at 1+847.920.0190.